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$249.00
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Customer Service organizations that create positive customer relationships will win in this new century. The internet has impacted every aspect of business - both domestically and globally. Today, customers have fingertip access to a vast array of resources that give them tremendous knowledge - and power, including new and efficient ways to train Customer Serivce representatives. The potential for your Customer Service employees to make a real difference in every business is rising. The individual representative holds extraordinary influence over the customer's relationship with a company. Understanding your customer, learning how to put the customer first, and leveraging the potential that lies in every person on your team that touches a customer is the winning formula for the new century.
Online Customer Service Training includes 12 months access to complete seven modules.
Details:
Courses include:
- Understanding Behavioral Styles
- Establishing Credibility & Trust
- Questions Are The Answer
- Customer Focused Interviews
- Handling Customer Complaints & Objections
- Win-Win Negotiations
- Gaining Commitments to Action/Closing
