 Jill Hickman, President
 Cara Hickman, Director of Sales & Marketing
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Please click the colored tabs below to reveal recommended reading lists organized by category.
LEADERSHIP
- Outliers, by Malcolm Gladwell
- The Last Lecture, by Randy Pausch
- Leadership, by Rudolph W. Giuliani
- Orbiting the Giant Hairball: A Corporate Fool's Guide to Surviving With Grace, by Gordon MacKenzie
- Success Intelligence, by Robert Holden
- Outliers: The Story of Success, by Malcolm Gladwell
- 50 Psychology Classics, by Tom Butler-Bowdon
- 7 Habits of Highly Effective People, by Covey
- The Right Words at the Right Time, by Thomas
- Tipping Point, by Malcolm Gladwell
- First Break All The Rules, by Buckingham
- The Corporate Coach, by Miller
- Execution: The Discipline of Getting Things Done, by Larry Bossidy
- The First 90 Days, by Watkins
- Business Leaders & Success, by William J. O'Neil
- Blink, by Malcolm Gladwell
- Without Conscience, by Dr. Robert Hare
- Snakes in Suits, by Dr. Robert Hare
- Pocket Guide to Leadership Skills, by Stark & Flaherty
POLICIES & PROCEDURES
- Legal Issues for Managers, by Mike Debileux
- Labor and Employment Laws, by Cihon & Castagnera
- Avoid Employee Lawsuits, by Repa
- Pocket Guide to Preventing Sexual Harassment, by Terry Fitzwater
COMMUNICATION/COMMUNICATION STYLES/INTERPERSONAL RELATIONSHIPS
- I'm Stuck, You're Stuck: Break Through to Better Work Relationships and Results by Discovering Your DiSC Behavioral Style, by Tom Ritchey
- The Power of Words, by Yvonne Oswald
- How to Communicate in Business (90 Seconds or Less), by Nicholas Boothman
- Relationships 101, by John C. Maxwell
- Contented Cows, by Cotlette & Hadden
- Joy At Work, by Dennis W. Bakke
- Lighten Up, by Metcalf
- The Power of Story, by Jim Loehr
- Working Relationships, by Wall
- How to Say It, by Rosalie Maggio
- Fierce Conversations, by Susan Scott
- Crucial Conversations, by Patterson
- Emotional Intelligence, by Daniel Goleman
- Inner Excellence, by Orsborn
- Pocket Guide to Influence with Integrity, by Dr. Marlene Caroselli
- Everyone Communicates, Few Connect, by John Maxwell
EMAIL COMMUNICATION
- eSpeak, by Maureen Sullivan
- Pocket Guide to Virtual Teams, by Richard Bellingham
- Pocket Guide to eCommunication, by Laurie K. Benson
CONFLICT RESOLUTION
- The Way of the Owl, by Frank Rivers
- Managing Disagreement Constructively, by Hebert S. Kindler
- Watercooler Wisdom, by Keith Bailey & Karen Leland
- Territorial Games, by Simmons
- Pocket Guide to Dealing with Conflict, by Louis B. Hart
- Beyond Reason, Shapiro & Fisher
- The Compromise Trap, by Elizabeth Doty
PERFORMANCE APPRAISALS
- Effective Phrases for Performance Appraisals, by Neal
GROWTH OBJECTIVES (CHANGE MANAGEMENT)
- In Search of Excellence, Peters & Waterman
- Vision, Values & Courage, by Snyder, Dowd & Houghton
- Good to Great, by Collins
- Built to Last, by Collins
- A Whole New Mind, by Daniel Pink
- It's Not About the Bike, by Lance Armstrong
- Who Moved My Cheese? by Johnson
- Emotional Values, by Barlow & Maul
- Communicating Change, by TJ Larkin
- Thinking for a Change, by John Maxwell
- Focus Your Business, by Brandt
- Microtrends, by Mark Penn
- The Age of Speed, by Poscente
- Pocket Guide to Strategic and Business Planning, by Haines
- Pocket Guide to Corporation Culture Change, by Richard Bellingham
SOCIAL/GLOBAL ETIQUETTE
- Little Book of Social Etiquette by Sheila Long
- Kiss, Bow, or Shake Hands, by Merriam
- Multicultural Manners, by Norine Dresser
TIME MANAGEMENT
- Time Management: Conquering the Clock, by Hopson & Scally
- How to be Organized in Spite of Yourself, by Schlenger
- Getting Things Done, by Allen
- Take Time for Your Life, by Cheryl Richardson
INTERVIEWING
- Pocket Guide to Recruiting the Workforce of the Future by Bruce Tulgar
- Right Person, Right Job, by Chuck Russell
- Pocket Guide to Interviewing and Hiring Top Performers by Sara J. Ennis
PERFORMANCE MANAGEMENT
- 1000 Ways to Reward Employees, by Bob Nelson
- The Fred Factor, by Mark Sanborn
- Right Person, Right Job, by Chuck Russell
- Pocket Guide to Performance Management, by Sharon G. Fisher
EFFECTIVE EMPLOYEE COUNSELING
- Pocket Guide to Documenting Employee Performance, by Terry Fitzwater
MEETING SKILLS MANAGEMENT
- Death by Meeting, by Patrick Lencioni
- Running a Meeting that Works, by Robert F. Miller
- Pocket Guide to Effective Meetings, by Steve Kaye
TEAMWORK/PARTNERSHIP
- Dance Lessons, by Bell & Shea
- Managers as Mentors, by Chip Bell
- The Wisdom of Crowds, by James Surowiecki
- Successful Team Building, by Thomas L. Quick
- Team Power, by Thomas Kayser
- Groups that Work, by J. Richard Hackman
- Stop Selling, Start Partnering, by Wilson
- The New Partnership, by Tom Melohn
CUSTOMER SERVICE
- Over Promise & Over Deliver, by Rick Barrera
- The New Partnership, by Tom Melohn
- Love 'Em or Lose 'Em, by Kate & Jordan-Evans
- Dance Lessons, by Bell & Shea
- The Fred Factor, by Mark Sanborn
- Endless Referrals, by Bob Berg
- Knock Your Socks Off Service, Anderson & Zemke
- Customers for Life, by Carl Sewell
- Endless Referrals, by Bob Burg
- Stop Selling, Start Partnering, by Wilson
- Listen Up! Customer Service, by David Cottrell & Mark C. Layton
- Only the Best on Customer Service, by Hyken, et.al.
- The Service Edge, by Zemke
- Positively Outrageous Service, by T. Scott Gross
- Moments of Truth, by Carlzon
- Discovering the Soul of Service, by Leonard L. Berry
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My Success Journal
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Our mission is to transform people and business to fulfill greatest potential, achieving success with integrity.
Our values, rooted in Christian faith, provide direction and priority in all relationships and decisions.
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Essential Works by Ralph Waldo Emerson |
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