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LEADERSHIP:

  1. Outliers, by Malcolm Gladwell
  2. The Last Lecture, by Randy Pausch
  3. Leadership, by Rudolph W. Giuliani
  4. Orbiting the Giant Hairball:  A Corporate Fool's Guide to Surviving With Grace, by Gordon MacKenzie
  5. Success Intelligence, by Robert Holden
  6. Outliers:  The Story of Success, by Malcolm Gladwell
  7. 50 Psychology Classics, by Tom Butler-Bowdon
  8. 7 Habits of Highly Effective People, by Covey
  9. The Right Words at the Right Time, by Thomas
  10. Tipping Point, by Malcolm Gladwell
  11. First Break All The Rules, by Buckingham
  12. The Corporate Coach, by Miller
  13. Execution:  The Discipline of Getting Things Done, by Larry Bossidy
  14. The First 90 Days, by Watkins
  15. Business Leaders & Success, by William J. O'Neil
  16. Blink, by Malcolm Gladwell
  17. Without Conscience, by Dr. Robert Hare
  18. Snakes in Suits, by Dr. Robert Hare
  19. Pocket Guide to Leadership Skills, by Stark & Flaherty

POLICIES & PROCEDURES:

  1. Legal Issues for Managers, by Mike Debileux
  2. Labor and Employment Laws, by Cihon & Castagnera
  3. Avoid Employee Lawsuits, by Repa
  4. Pocket Guide to Preventing Sexual Harassment, by Terry Fitzwater

COMMUNICATION/COMMUNICATION STYLES/INTERPERSONAL RELATIONSHIPS:

  1. I'm Stuck, You're Stuck:  Break Through to Better Work Relationships and Results by Discovering Your DiSC Behavioral Style, by Tom Ritchey
  2. The Power of Words, by Yvonne Oswald
  3. How to Communicate in Business (90 Seconds or Less), by Nicholas Boothman
  4. Relationships 101, by John C. Maxwell
  5. Contented Cows, by Cotlette & Hadden
  6. Joy At Work, by Dennis W. Bakke
  7. Lighten Up, by Metcalf
  8. The Power of Story, by Jim Loehr
  9. Working Relationships, by Wall
  10. How to Say It, by Rosalie Maggio
  11. Fierce Conversations, by Susan Scott
  12. Crucial Conversations, by Patterson
  13. Emotional Intelligence, by Daniel Goleman
  14. Inner Excellence, by Orsborn
  15. Pocket Guide to Influence with Integrity, by Dr. Marlene Caroselli

EMAIL COMMUNICATION:

  1. eSpeak, by Maureen Sullivan
  2. Pocket Guide to Virtual Teams, by Richard Bellingham
  3. Pocket Guide to eCommunication, by Laurie K. Benson

CONFLICT RESOLUTION:

  1. The Way of the Owl, by Frank Rivers
  2. Managing Disagreement Constructively, by Hebert S. Kindler
  3. Watercooler Wisdom, by Keith Bailey & Karen Leland
  4. Territorial Games, by Simmons
  5. Pocket Guide to Dealing with Conflict, by Louis B. Hart
  6. Beyond Reason, by

PERFORMANCE APPRAISALS:      Effective Phrases for Performance Appraisals, by Neal

 

GROWTH OBJECTIVES (CHANGE MANAGEMENT):

  1. In Search of Excellence, Peters & Waterman
  2. Vision, Values & Courage, by Snyder, Dowd & Houghton
  3. Good to Great, by Collins
  4. Built to Last, by Collins
  5. A Whole New Mind, by Daniel Pink
  6. It's Not About the Bike, by Lance Armstrong
  7. Who Moved My Cheese? by Johnson
  8. Emotional Values, by Barlow & Maul
  9. Communicating Change, by TJ Larkin
  10. Thinking for a Change, by John Maxwell
  11. Focus Your Business, by Brandt
  12. Microtrends, by Mark Penn
  13. The Age of Speed, by Poscente
  14. Pocket Guide to Strategic and Business Planning, by Haines
  15. Pocket Guide to Corporation Culture Change, by Richard Bellingham

SOCIAL/GLOBAL ETIQUETTE:

  1. Little Book of Social Etiquette by Sheila Long
  2. Kiss, Bow, or Shake Hands, by Merriam
  3. Multicultural Manners, by Norine Dresser

TIME MANAGEMENT:

  1. Time Management: Conquering the Clock, by Hopson & Scally
  2. How to be Organized in Spite of Yourself, by Schlenger
  3. Getting Things Done, by Allen

INTERVIEWING

  1. Pocket Guide to Recruiting the Workforce of the Future by Bruce Tulgar
  2. Right Person, Right Job, by Chuck Russell
  3. Pocket Guide to Interviewing and Hiring Top Performers by Sara J. Ennis

PERFORMANCE MANAGEMENT:

  1. 1000 Ways to Reward Employees, by Bob Nelson
  2. The Fred Factor, by Mark Sanborn
  3. Right Person, Right Job, by Chuck Russell
  4. Pocket Guide to Performance Management, by Sharon G. Fisher

EFFECTIVE EMPLOYEE COUNSELING: Pocket Guide to Documenting Employee Performance, by Terry Fitzwater

 

MEETING SKILLS MANAGEMENT:

  1. Death by Meeting, by Patrick Lencioni
  2. Running a Meeting that Works, by Robert F. Miller
  3. Pocket Guide to Effective Meetings, by Steve Kaye

TEAMWORK/PARTNERSHIP:

  1. Dance Lessons, by Bell & Shea
  2. Managers as Mentors, by Chip Bell
  3. The Wisdom of Crowds, by James Surowiecki
  4. Successful Team Building, by Thomas L. Quick
  5. Team Power, by Thomas Kayser
  6. Groups that Work, by J. Richard Hackman
  7. Stop Selling, Start Partnering, by Wilson
  8. The New Partnership, by Tom Melohn

CUSTOMER SERVICE

  1. Over Promise & Over Deliver, by Rick Barrera
  2. The New Partnership, by Tom Melohn
  3. Love 'Em or Lose 'Em, by Kate & Jordan-Evans
  4. Dance Lessons, by Bell & Shea
  5. The Fred Factor, by Mark Sanborn
  6. Endless Referrals, by Bob Berg
  7. Knock Your Socks Off Service, Anderson & Zemke
  8. Customers for Life, by Carl Sewell
  9. Endless Referrals, by Bob Burg
  10. Stop Selling, Start Partnering, by Wilson
  11. Listen Up! Customer Service, by David Cottrell & Mark C. Layton
  12. Only the Best on Customer Service, by Hyken, et.al.
  13. The Service Edge, by Zemke
  14. Positively Outrageous Service, by T. Scott Gross
  15. Moments of Truth, by Carlzon
  16. Discovering the Soul of Service, by Leonard L. Berry

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WHAT I'M READING NOW...

The Spiritual Emerson
Essential Works by Ralph Waldo Emerson